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Shipping and Returns

Shipping

  • Order value calculated at net invoiced amount (after discounts).
  • Orders Under $150: Customer charged $10.00 shipping fee for “UPS Ground”.
  • Orders $150 and Over: No shipping charges for “UPS Ground”
  • Customer pays shipping charge of $25.00 for “Next Day”.
  • Contact Customer Service at 1-800-962-8873 for clarification on shipping.
  • Orders will ship the same business day if received by noon (local time, or by 9 a.m. Hawaii) on all updated and current accounts. Orders received after noon will ship the following business day. Carrier service may not include weekend or holiday delivery.

 

Returns

  • The statements below apply only to those purchases made directly from Enzymatic Therapy or Natures Way. For all other purchases, please contact the retail or online store from which the purchase was made.
  • Please inspect products promptly upon receipt for order accuracy and any damage incurred during shipping.
  • Call our Customer Service department at 1-800-962-8873 for a Product Return Authorization Number (PRAN) and shipping instructions. No returns will be accepted without this authorization. Please allow 30 days for processing of replacement or credit.
  • Non-Defective Products: If purchased directly from Enzymatic Therapy or Natures Way, may be returned for a credit at the net purchased price for up to 90 days after purchase. We only accept returns for sealed, unopened products.
  • Defective Products: May be returned for credit or identical replacement within 30 days of receipt
  • Expired Products: Credits or replacement are not issued for expired products.
  • We reserve the right to refuse a return if there is suspicion of fraud or abuse in any part of our return program.

 

 
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